Privacy for customers

When you book, order or leave a review, you are dealing with the business (the salon, restaurant or shop). The business collects your details and decides how they are used.

Tillsy is the software the business uses. It is run by ST Humans Pty Ltd (ABN 23 613 672 021), which stores and processes your details on the business's behalf under the Australian Privacy Act 1988.

• Your name, mobile number and email (if you give it)
• Your bookings, orders, purchases, loyalty points and any notes the business adds
• Reviews you leave
• Whether you have opted out of marketing messages
• For card payments, only the last 4 digits of the card. Full card numbers and CVV are never stored.

• To make and manage your booking or order
• To send booking confirmations, changes, cancellations and reminders by SMS
• To let the business invite you back, if you have not opted out

Your details are stored in Google Cloud in Sydney, Australia. Some services we use may process them overseas (mainly the USA):

• Twilio — sends text messages (your mobile number and the message)
• Stripe — online payments, if the business takes them (paid straight into the business's own account)

We do not sell your details, and we do not use them for our own advertising or share them with other businesses.

Reply STOP to any marketing text to stop receiving them. Booking confirmations and reminders for a booking you made may still be sent.

Ask the business first. You can also email us at hello@tillsy.com.au and we will work with the business to respond within 30 days.

Email hello@tillsy.com.au. We reply within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.